Security & Privacy Policy
Effective Date: April 15, 2025
Last Updated: April 15, 2025
PhotogHQ ("we", "our", or "us") values your privacy and is committed to protecting your personal and business information. This Security & Privacy Policy outlines how we collect, use, store, and protect your data when you access and use our services via our website or mobile application ("Service").
By using PhotogHQ, you agree to the collection and use of information in accordance with this policy.
1. Information We Collect
We collect the following types of information:
a) Personal Information
When you sign up or use PhotogHQ, we may collect:
- Full name
- Email address
- Business/studio name
- Phone number
- Billing and payment details
- IP address and device information
b) Business & Client Data
Through use of the platform, you may upload:
- Client names, contacts, addresses
- Session notes and dates
- Contracts and invoices
- Financial records
- Uploaded images or documents
c) Usage Information
We collect metadata to improve service performance, such as:
- Log data (browser type, access times)
- Feature usage statistics
- Session duration and navigation patterns
2. How We Use Your Information
We use the data we collect for the following purposes:
- To create and manage your account
- To provide, personalize, and improve our services
- To process payments and send invoices
- To send you account updates, security alerts, and support messages
- To troubleshoot issues and provide customer support
- To conduct internal analytics and product development
- To comply with legal obligations
3. Data Storage & Security
We take data protection seriously and implement the following security measures:
- Data Encryption: All data is encrypted in transit (TLS) and at rest (AES-256).
- Access Control: Only authorized personnel have access to data based on role-based permissions.
- Secure Infrastructure: We host data on secure, industry-standard servers with 24/7 monitoring and firewall protection.
- Regular Backups: Daily automated backups are performed and stored securely.
- Audit Logging: Access to data is logged and monitored to detect unauthorized activity.
4. Sharing & Disclosure
We do not sell or rent your data to third parties.
We may share your data only in the following cases:
- With third-party service providers (e.g. Stripe for payments, email providers) under strict confidentiality agreements
- To comply with legal requests or court orders
- To enforce our Terms of Use or protect our rights
- In the event of a business merger, acquisition, or sale (you will be notified in advance)
5. Your Rights
Depending on your location, you have the following rights:
- Access: Request a copy of your personal data
- Correction: Ask us to correct inaccurate or incomplete data
- Deletion: Request that we delete your data ("Right to be Forgotten")
- Objection: Object to the processing of your data under certain conditions
- Portability: Request data transfer to another provider
To exercise these rights, contact us at privacy@photoghq.com. We may need to verify your identity before processing your request.
6. Cookies & Tracking
PhotogHQ uses cookies and similar tracking technologies to:
- Remember your login and preferences
- Analyze site performance
- Improve functionality and user experience
You can manage cookie preferences in your browser settings.
7. International Data Transfers
If you are located outside the country where our servers are hosted, your data may be transferred internationally. We take appropriate safeguards (e.g., Standard Contractual Clauses) to ensure your data remains protected.
8. Retention Policy
We retain your information only as long as necessary to:
- Provide you with services
- Comply with legal obligations
- Resolve disputes
- Enforce agreements
You may request deletion of your account and data at any time.
9. Children's Privacy
PhotogHQ is not intended for children under the age of 16. We do not knowingly collect personal information from minors. If we discover we've collected such data, we will delete it immediately.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page and, where appropriate, notified via email. Continued use of our services after any change indicates your acceptance of the revised policy.
11. Contact Us
If you have any questions or concerns about this Security & Privacy Policy, contact us at:
PhotogHQ
Email: privacy@photoghq.com
Address: 123 Photography Street, Melbourne, Victoria 3000, Australia